QUESTIONS ANSWERS
I am not satisfied with my order. What is going on ?
We are so confident in the quality of our products that we will give you your money back in case you are not satisfied. How it works ? If within 30 days of the date of receipt of your order you are disappointed, simply write to us using the contact form. One of our advisors will take care to guide you in correctly placing your order. Despite our help, if you want a refund, simply ask us for it, explaining the exact reasons for your dissatisfaction. Your feedback is very valuable to us, because it allows us to continue to improve the development of our products and services.
When will my order be shipped?
We guarantee to ship your orders in less than 24 hours on business days. How's it going ? We ship your orders the same day if they are validated before 3:30 p.m. Monday to Friday. After 3:30 p.m., your orders are shipped the next day. All orders after Friday 3:30 p.m. will be shipped the following Monday. Your order will then be delivered to you within 24/48 hours by DPD (unless otherwise specified).
I have a promo code. How to use it ?
Once your order is ready and all your products added to the basket, simply click on "proceed to payment" then in the summary of your order, enter your promotional code.
Where can I find my delivery tracking?
Once your order has been validated, all the information will be sent to you by email. If you logged in when ordering, you will also be able to find this information from your customer area.
A question to ask us ?
Have you just consulted the FAQ above and can't find the answer to your question?
Simply contact us by e-mail at the following address: contact@lithos-shop.fr or using the form below. A member of our team will respond to you within 24 to 48 hours.